Career Opportunities with Glencom Systems

Current Opening: IT Network Engineer

Glencom Systems, Inc. is a highly experienced provider of network infrastructure, security and managed service solutions for business, nonprofit and educational organizations. Our mission and focus remain unchanged since our founding in 1986 – to help our customers use their IT infrastructure as a strategic asset, empowering them to provide better services and to improve their operational efficiency and bottom line.

Our Motto: The hard we do right away; the impossible just takes us a little longer.

Job Description:

As a Network Engineer, you will be responsible for assisting in the configuration, maintenance and support of our client’s networks and infrastructure. You will work closely with our engineers to implement software updates and apply base configs to Cisco switches and Access Points prior to them being shipped out for installation. You will also be expected to monitor alerts from our Operations Management Solution and escalate alerts as required. You will have the opportunity to be involved in various projects related to VOIP, Access Control, Virtualization and Storage.

Responsibilities:

1. Network Monitoring and Maintenance:
   • Assist in monitoring network performance and integrity.
   • Perform routine maintenance tasks to ensure networks operate correctly and efficiently.
   • Upgrade and configure network equipment as needed.
2. Troubleshooting and Support:
   • Respond to network issues reported by OMS
   • Diagnose and resolve network problems in a timely manner.
   • Escalate complex issues to senior engineers for resolution.
3. Documentation and Reporting:
   • Maintain accurate network documentation, including network diagrams, configurations.
   • Print various labels and label equipment as required.
4. Collaboration and Communication:
   • Work closely with other IT team members to support their network needs.
   • Communicate network status, updates, and potential issues to stakeholders.
5. Project Assistance:
   • Assist in network infrastructure projects, such as installations, upgrades, and migrations.
   • Follow project plans and contribute to project documentation.
6. Learning and Development:
   • Stay updated with industry trends, technologies, and best practices related to networking.
   • Pursue certifications and training opportunities to enhance skills and knowledge.

Salary:

$75K-$120K annually: compensation will depend on salary history, experience, references, and a skills assessment.

Work Hours:

Salary is based on a minimum 40 hour work week; 40 hours is the norm. An average work day starts at 8am and ends at 5pm M-F; but there’s some flexibility in there. As you know in this field working after hours is required, including weekends; 95% of the time these are scheduled. Also there will be some travel. You should expect to be out of the office at client sites 60% of the time.  Most clients are local, within 40 miles, but there are the exceptions of long-distance travel. Your lunch break is 1 hour.

Paid Time Off:

Years 1-5 you will get 80 hours of PTO (vacation, sick, and personal); you can carry over your time up to 1 year. We also have paid holidays built into the year.

Flexibility:

We know life happens, there’s no need to stress or have anxiety over it – yes the position requires a standard 8-5 M-F in house work schedule; but as stated above there’s wiggle room for legitimate reasons. If you need to telecommute, pass it by us and most likely it’s not going to be a problem, we just don’t want it to be a habit.

Meals & Community:

Some of us bring lunch in; some of us go out to lunch alone/together; some of us conjugate to the conference room; you’re invited to join any of us for lunch. It’s a common practice in the office if someone runs out to the store to be asked ‘Need anything while I’m out?’ don’t be shy. We also just renovated our kitchen {actually our entire office}, there’s always free coffee/tea and 99% of the time snacks. Fridays we usually take turns in providing breakfast for the office; we even make pancakes!

We do a company lunch on Fridays, for all major holidays and celebrate everyone’s birthday with a cake. At the end of the year we all go out with our plus 1’s to a nice employee appreciation dinner; it’s a great time to let loose and have some fun outside of the office. We also encourage employees to socialize with one another; we find it makes for a more copasetic work atmosphere. It’s common to overhear the gossip about last nights ‘it’ TV show. 

Glencom is also surrounded by a number of shopping malls, eateries, and coffee shops; there happens to be 3 more large shopping centers being built right now. We are 1 block from the train station and very close to all major highways. If you enjoy the outdoors there are many parks nearby to get some fresh air after a long day.

We Care:

We may be a small company but we have a big heart, we consider our employees family. We know that we all need to make a living, our company needs to prosper to make that happen, and sometimes hard decisions need to be made in the process. But, at the end of the day, we really care about our employees, their families, their needs, and their desires.

Company Structure

Since Glencom is a small company, there is opportunity to have a significant input in the technical, even global, direction of the company. There’s no big league red-tape or multiple channels you need to go through. You’ll be working with and reporting to one of the owners and or decision makers at all times. Skies the limit; you just need to take the reins and lead.

Daily Requirements

Daily responsibilities will primarily consist of working assigned internal and customer projects; support assistance as required by customer; and maintenance and upkeep of our own IT environment.

This isn’t any mundane job; week to week, day to day, hour to hour reasonability’s change. You might be on a project for a few hours or a couple months, as projects come about its essential you can evaluate the situation and accurately distribute your time and solve the problem.

Your ability to take ownership on a project, dispense your time accordingly, provide a solution, and complete the project is essential. We hold ourselves to a very high standard; our clients expect that from us, so we are counting on you to do the same.

We also count on you to be willing to work with others on projects and solutions. Just because it’s not in your’job description’ doesn’t mean we don’t count on you to step up to the challenge.

What We are Looking For

Required: (character)

• Integrity: honest, fair, and adhere to a code of moral values
• Good work ethic: you like what you do and you work hard at it; you work efficiently and take pride in what you do
• Dedication: you really want to contribute, improve, and grow with our company; we don’t want someone who just shows up for a paycheck and does the minimum requirements of the job.
• Teachable: you can take constructive criticism and work on improving. You will ask for help when you’re stuck and you also enjoy the learning process and have a drive to increase you knowledge base.
• Resourceful: you can problem solve, think outside of the box, and know when to ask for help. But, you also know when you just need to put more effort into finding a solution on your own.
• Technical Prowess: you ‘get’ the IT field and when faced with a new challenge it excites you. When new solutions and technology is available you want to learn more about it and be proficient.
• Technical Diversity: we are a one stop shop, yes we know a bit more in certain fields, but it’s your job to know a little bit of everything – if you only know one aspect of the field, this job may not be a fit for you.
• Flexible: things change all the time, we need you to be able to ‘roll with the punches’.
• Professional: your well educated, been in this field for a while, you enjoy what you do, you excel at what you do, you take your job seriously, you know how to present yourself on the phone and in person, and you pay attention to details.

Highly Desired (non-technical)

• Required: US citizen or ability to work in the United States without sponsorship.
• Bachelor’s degree from an accredited four-year college or university.
• Customer-oriented, self-motivated, ambitious and dedicated team player.
• Professional verbal and written communication skills.
• Professional customer service and organizational skill.
• Must be able to personally lift, carry and reposition all parts of user workstations, servers, network appliances, printers and other information technology equipment as required.
• Valid driver’s license and daily access to a reliable motor vehicle required.
• Frequent driving or commuting from one client location to another is required within the New Jersey metro area. Some travel outside of the New Jersey metro area may also be necessary.

Highly Desired (technical)

• Familiarity with network equipment such as routers, switches, firewalls, and wireless controllers.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, switching).
• Knowledge of Cisco switches and configuration via CLI
• Basic understanding of network security principles and protocols.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate effectively in a team environment.
• Certifications such as N+ or Cisco CCNA a plus
• Working knowledge of Word, Excel, PowerPoint and Visio.
• Practical experience and working knowledge with Check Point software and equipment.
• Knowledge of Cisco switch, routing, security and wireless networking. Cisco CCNA or above desired.

Skills You Need:

• Lead network, server and virtualization deployments individually and as part of a team.
• Communicate internally and with clients’ end-user and management groups regarding infrastructure design, maintenance and administration.
• Accurately design and document client infrastructure.
• Assess, recommend, plan and implement complex server upgrade and virtualization/consolidation solutions.
• Analyze and develop network/system designs.
• Work under limited direction with extensive latitude for the use of initiative and independent judgment.
• Maintain and pursue additional technical certifications as required by Glencom Systems, Inc.
• Review documentation written by others that describes implementation and operating procedures.
• Assist in presale efforts by attending meetings, presenting to customers and helping to prepare design and scope-of-work documents.
• Accompany/assist sales team members with on-site meetings, conference calls and or WebEx briefings.
• Prepare and present product training and/or demonstrations to customers and/or sales staff.
• Plan upgrades of operating systems and design systems enhancements.
• Develop documentation on new or existing systems.
• Develop and conduct tests to ensure systems meet documented user requirements.
• Serve as a liaison with clients and participate in meetings to ensure client needs are met.
• Take project ownership responsibilities that include gathering requirements from diverse business units, documenting proper designs and following through to project completion.
• Ensure the technical integrity of corporate data by protecting against the loss and misuse of information and designing backup and recovery strategies.
• Assume responsibility for the design, implementation, maintenance, troubleshooting and support of Windows server operating systems and server hardware in multi-site environments.
• Perform all other reasonable System Engineer services associated with planning, deployment, installation, administration and management.
• Install, integrate, operate and administer various hardware devices including Cisco routers, switches and network-interconnection devices.

Ready to Apply

If you have read the above and you are qualified and interested, then here’s what you do:

• Please send email with your resume to: Employment@glen.com
• Subject line: 2024 Glencom Career Opportunity
• In the body of the email, let us know a little about yourself; you can brag if you want.
• Don’t forget to include the answers to the questions below:

1. Client asks you a question and you don’t know the answer, how do you solve the problem?  What do you do?
2. What constitutes success at a job?
3. What would your co-workers say about you?
4. Give us an example of one of the toughest problems you had to face and how you dealt with it.
5. You’re on vacation, what is it typically like?

 Regarding Your Answers:

Please be honest and authentic when answering the above questions; if you get the job we’ll learn sooner or later if you weren’t and we don’t want that to happen. {That falls into the tough decisions on our end} Glencom has its strengths and weaknesses as do all of our employees; we want to make the right decision in hiring someone that works well with our company. We’re looking for someone to be here for the long haul.

Our Response:

Every resume will be read and we will respond to you; good or bad; we don’t want to be one of those companies that leave you hanging. We know your time and effort is just as valuable as ours, so as long as you followed the above instructions, you’ll be hearing back.