Privacy Policy

Last Updated: March 18, 2021

INTRODUCTION

Please read this Privacy Policy carefully so that you can understand how we treat and process your personal information.  By using this website, you acknowledge and agree to be bound by the terms of this policy.  If you do not agree to this policy, do not access or use this website.

Glencom Systems, Inc. (“Glencom” or “we” or “us” or “our”) has created this Privacy Policy to demonstrate its ongoing commitment to user privacy and online data security, and to communicate its online information gathering, use and dissemination practices for the users of the website “glen.com” and its associated online portals, GC Smart log-in and GC Ticketing log-in (collectively “the Sites”).  The purpose of the Sites is to provide Glencom’s visitors and customers with electronic access related to its products and services.

Glencom reserves the right, in its sole discretion and without any obligation, to change the terms of this Privacy Policy at any time.  You are responsible for regularly reviewing this Privacy Policy for any such changes.  Continued use of the Sites, including after any such changes have been posted, shall constitute your agreement to such changes.

COLLECTED INFORMATION

Information Automatically Collected

Use of the Sites causes servers to automatically gather and store certain information about your visit.  This information may not identify you personally, except in situations where you have logged into the Sites using provided login credentials.  This information may include, but is not limited to, your IP address, browser and computer metadata, mobile device metadata, geo-location information, domain names, access times and referring website addresses (if applicable).  This information may be used by Glencom for the operation of the Sites, to maintain quality of the Sites and to provide general statistics regarding use of the Sites.

Glencom may use cookies as a method of this information gathering and storage.  Cookies are small files that your web browser places on your storage device for record-keeping purposes.  Cookies may be used to track user trends and patterns, or to enhance your browsing experience by preventing you from having to re-enter your preferences on certain areas of the Sites when you have entered preference information before.  You have the ability to accept or decline cookies at any time through your browser preference options, however, some functionality of the Sites may not work as intended with cookies disabled.

Information You Provide to Us

Any personal information provided either while on or through the Sites, through a Glencom function, in responding via email or completing a survey in connection with a feature provided on the Sites, will be used to respond to your message and to help us provide you with the information that you request.  Glencom does not capture any such personal information without your knowledge or consent.  This information may include demographics, first name, last name, address, telephone number(s), billing information and email address(es).

HOW THE INFORMATION IS USED

Glencom uses the information collected from you to provide the Sites, respond to you regarding the reason you contacted us and to provide, maintain, protect and improve our services, programs and activities, to develop new ones and to protect Glencom, its affiliates, partners and visitors and customers.  We may also use this information to offer you tailored content.

When you contact Glencom, we may keep a record of your communication to help solve any issues you might be facing.  We may use your email address or other contact information to keep you informed about our services, such as letting you know about upcoming news, changes or improvements.

We may use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.  We will not combine cookie information with personally identifiable information unless we have your opt-in consent.

Except as otherwise provided in this Privacy Policy, any information you submit will not be shared with, disclosed or distributed to third-parties, except where necessary to fulfill the underlying or associated services, or where required to do so by law.  Otherwise, Glencom will only use that personal information within its organization to respond to your specific request or email, to inform you of various programs, activities or services and to fulfill service-related functions.  Glencom will store this personal information in its secure database, and will take industry-appropriate measures to safeguard this information against unauthorized disclosure or use.

NOTICE TO INTERNATIONAL USERS

Glencom processes personal information on servers located in the United States (“US”) and or Canada.

If you are a non-US user of the Sites, know that utilizing features of the Sites and providing Glencom with personal data, you acknowledge and agree that your personal data may be processed for the purposes identified in this Privacy Policy.  In addition, your personal data may be processed in the country in which it was collected and in other countries, including the US, where laws regarding processing of personal data may be less stringent than or otherwise differ from the laws of the country in which you reside or are located when using our services.  By providing your personal data, you consent to such transfers.

CHILDREN’S PRIVACY

The Sites provided by Glencom is not directed at children under the age of 13.  We operate the Sites in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and will not knowingly collect personally identifiable information from anyone under 13.  However, we will accept, store and use data on minors as part of the contact information that is required in order to provide the underlying or associated services.  You consent to the use of your minor children’s information when you input the information into our system.  However, we may request the parent’s consent in any way the law allows.  For example, if the child’s personal information will be used only by us, we may also ask for the parent’s consent by email.  If the child’s personal information will be shared with a third-party, we may verify that the person providing consent is the parent by asking for proof of the relationship.  Parents have the option to consent to the collection and use of their children’s information without consenting to the disclosure of that information to third-parties, except to the extent that disclosure of such information is a necessary part of the activity for which parental consent is given.

OPT-OUT POLICY

You have the option to opt out of being contacted by or receiving non-transactional information from Glencom, its sponsors, affiliates and/or partners, and the option to choose how Glencom uses your personal information.  You may, at any time, also review, update and correct your personal information.  If you wish to exercise these options please send an email with your request to info@glen.com.

EXCEPTIONS

Glencom’s obligations under this Privacy Policy do not apply to any information or data that:

• was known to the Glencom prior to its gaining access to the information or data;
• is or becomes entirely in the public domain;
• is not uniquely identifiable as yours (i.e., personally identifiable information);
• received lawfully from a third-party through no breach of any obligation of confidentiality owed to you; and/or
• created by Glencom independently of its access to, or use of, your personal information.

SECURITY

Glencom has put in place industry-appropriate electronic, physical and managerial procedures to safeguard and help prevent unauthorized access to data, maintain data security and ensure correct use of the information we collect online.

LINKS TO OTHER WEBSITES

The Sites provided by Glencom may include links to other websites.  When following one of these links, once you leave the Sites, you are subject to the privacy policy of the new website.

QUESTIONS?

Please direct questions regarding this Privacy Policy or other practices of the Glencom websites to Glencom by using the contact information below:

Glencom Systems, Inc.

25 E. Price Street

Linden, New Jersey 07036

Email: info@glen.com

Phone: 800-GLENCOM (800-453-6266)