GC Smart Unified Manager

GC Smart Unified Manager is an integrated IT MaaS solution that features GC Smart Monitor and GC Smart Service Desk. With this unified solution, your business can leverage a combination of capabilities to realize even more efficiency and control in IT management.

For example, GC Smart Monitor offers automated discovery tools that can feed information into a configuration management database (CMDB) that is shared by GC Smart Service Desk. As a result, your service desk agents can always leverage current configuration information when troubleshooting – while they minimize the time and effort required to manually update the CMDB.

In addition, performance and availability information collected from target systems can automatically generate service desk incidents, allowing service desk personnel to start to triage issues – before the user community even notices there’s a problem.

Learn more about our GC Smart Managed Services now!